Refund Policy

Online Purchases

Simone Rocha operates a 14-day return and/or exchange policy upon receipt of your order for orders placed online. To qualify for a full return, all items must be returned unworn, in their original packaging with tags still attached. Postage costs are not eligible for refund.

Please note, we hold the right to refuse refunds if the merchandise returned does not meet our return policy requirements.

In-Store Returns

Items can be returned either in-store (London and New York) or via post.

Postal Returns


Free Returns within the United Kingdom.

Please contact to obtain a prepaid returns label. 


All returns require a Return Authorisation Number and returns without a Return Authorisation Number will not be accepted. Please contact the store your order has been shipped from at (London) or (NYC) to obtain a Return Authorisation Number. 

The buyer is responsible for any return shipping costs. Simone Rocha is not responsible for return shipping costs nor duty reimbursement in the case of international purchases. Please ship the return via a trackable method and hold onto a valid proof of postage until you receive your refund.  

For EU and International returns, please clearly mark your package and commercial invoice as ‘Returned Goods’ to avoid delays at Customs. 

Please send your parcel to the store address you have obtained your Return Authorisation Number from: 

London Flagship Store
FAO: Simone Rocha Returns

Simone Rocha
93Mount Street
United Kingdom

New York City Flagship Store
FAO: Simone Rocha Returns

Simone Rocha
71 Wooster Street
New York
NY 10012
United States

We will process your return within 7 working days, please allow up to 14 days for refunds to show in your account.

Faulty Items

If an item is considered damaged or faulty, to be eligible for are fund you will need to contact us within 48 hours of delivery with as much information and imagery as possible. Please email or and be sure to include your name and order number for reference. 

Discounted Items 

Items discounted at 70% or more can be exchanged or returned for a credit note but are not eligible for a refund.

In-store Purchases

We are happy to offer exchange or a 6-month credit note if items purchased in our London or New York stores are returned within 28 days with a valid receipt. No refund, exchange, or payment with a credit not on sale items. This does not affect your statutory rights.