Shipping policy

Customer will receive an order confirmation when the order has been placed and a shipment confirmation with the shipping tracking number once the order has been shipped.

All orders are being shipped via DHL.

Please note that orders will be dispatched Monday – Friday between 9 am and 6 pm. We are unable to take responsibility for transit delays or customs clearance issues but will do our best to assist if these problems occur.

UK

Free Delivery over £500 excluding Crocs

Standard 2-3 days £15.00

Europe

Standard 5-7 days £20.00

Duties and Taxes

Duties and Taxes - Please note due to Brexit, EU customers are now subject to import duty and VAT. Duties and VAT are included in final price. Your order will be shipped Delivery Duty Paid, meaning no additional import duties and tax charges will be applied by your local customs office on delivery to your destination.

ROW

Standard International 7-14 days £30.00 

Duties and Taxes

Customers outside the EU are responsible for all import duties and tax charges that maybe applied by your local customs office on delivery to your country. Any Import duty or tax charges are set by your local region and will be invoiced by DHL directly.

Shipment Rejection

If for any reason the customer refuses the shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on both the original and return shipments, as well as the cost of returning the package. This amount will be subtracted from your order refund.

Returns

You are responsible for shipping costs associated with returning any item. With the exception of the UK and EU, original shipping costs are not subject to refund.